Refund Policy

Trial

Framely is free to try. You can record and edit without purchasing a license. No refund applies to the trial since no payment is required.

Pro License Refunds

We offer a 14-day money-back guarantee on all Pro license purchases. If you are not satisfied with Framely Pro for any reason, you may request a full refund within 14 days of your purchase date.

How to Request a Refund

To request a refund, email us at framely.support@gmail.com with your order number or the email address used for the purchase. We will process your refund within 5-10 business days.

After 14 Days

Refund requests made after the 14-day window are evaluated on a case-by-case basis. We may offer a refund at our discretion if there are extenuating circumstances, such as a technical issue that prevents you from using the Software.

License Deactivation

Upon receiving a refund, your Pro license key will be deactivated. You may continue using the trial version of Framely for recording and editing, but exporting will require a new license.

Contact

For any questions about refunds, reach out to us at framely.support@gmail.com.